pojak Terms and Conditions

Introduction to This Agreement

pojak (hereinafter referred to as "Platform", "we" or "us") is an online entertainment and gaming platform that provides services to players in Bangladesh. This Terms and Conditions document (hereinafter "Terms") forms a legally binding agreement between pojak and any registered or unregistered user of the platform (hereinafter referred to as "you", "user" or "member").

By accessing, browsing, registering on, or beginning to use any service on the pojak platform, you confirm that you have fully read, understood and agreed to all of these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

pojak reserves the right to change or update these Terms at any time. We will publish a notice on the platform for significant changes. Continued use of the platform after an update will be considered your acceptance of the revised Terms.

Account Registration Eligibility

The following conditions must be met to create an account and use services on the pojak platform:

• You must be at least 21 years of age.
• You must create an account consciously and of your own free will.
• Each person may create only one account.
• All information you provide must be truthful, accurate and complete.
• Providing false information at the time of registration is a serious violation and may result in permanent account closure.
• It is your responsibility to keep your account password confidential.

pojak may request identity documents or other proof at any time for age verification purposes. pojak reserves the right to temporarily or permanently suspend an account if verification fails.

Prohibited Persons

The following persons are strictly prohibited from using the pojak platform:

• Any person under the age of 21.
• Those who have activated a self-exclusion under the responsible gaming policy.
• Any person previously closed or banned by pojak.
• Those subject to a court order or legal restriction.
• pojak employees and their close relatives.

Account Responsibilities

An account is the sole personal property of the registered member. The following are strictly prohibited:

• Sharing or transferring account login credentials to anyone else.
• Playing games on behalf of another person or using their account.
• Creating more than one account in one person's name.
• Selling or renting your account to a third party.

Report any suspicious activity or unauthorized access to your account to our support team immediately. pojak will not bear any liability for losses caused by negligence.

Account Closure and Suspension

pojak may close or temporarily suspend any account without prior notice in the following circumstances:

• Violation of any clause of the Terms.
• Evidence of fraudulent or deceptive activity is found.
• Account hacking or creation of a cybersecurity threat.
• Suspicion of money laundering or illegal financial transactions.
• Multiple accounts belonging to the same person are identified.
• Evidence of bonus abuse or system manipulation is found.

Users may also request account closure at any time. In this case, please contact the support team via live chat or email.

Depositing Funds

Bangladeshi Taka (BDT/৳) can be deposited on the pojak platform using the following methods: bKash, Nagad, Rocket and bank transfer. The following rules apply to deposits:

• Minimum deposit amount: ৳100 (for each method).
• Deposited funds must come only from the registered user's own bank account or mobile banking account.
• Deposits from third-party accounts are strictly prohibited.
• Upon a successful transaction, the balance will be credited to your account automatically.
• If there is a problem with any transaction, notify the support team immediately.

Withdrawing Funds

The following terms apply to withdrawals:

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time is within 1 hour.
• Withdrawals can only be made to the account from which the deposit was made.
• KYC verification may need to be completed before a withdrawal.
• The required wagering conditions must be met before withdrawing funds obtained from bonuses.
• Additional documentation may be requested to verify unusual or suspicious withdrawal requests.

pojak processes all withdrawals through a fully secure and encrypted method. Contact 24/7 live chat support for any withdrawal-related queries.

Welcome Bonus Terms and Conditions

pojak offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000. The following terms apply to receiving and using this bonus:

• Before withdrawing the bonus, a wagering requirement of 20 times the total bonus amount must be met.
• For example: if you receive a ৳1,000 bonus, you must place ৳20,000 in bets before withdrawing.
• The bonus contribution rate may differ for each game.
• Each user will receive only one welcome bonus.
• If the wagering requirement is not met within the specified time of receiving the bonus, the bonus may be cancelled.
• Claiming a bonus using multiple accounts will be treated as fraud.

Other Promotional Offers

pojak provides various promotional offers, cashback and special event offers from time to time. For all such offers:

• Each offer will have its own specific terms and conditions, which will be stated on that offer's page.
• If there is a conflict with the general terms, the specific offer's terms will apply.
• It is the user's responsibility to read the full terms and conditions before claiming an offer.
• pojak reserves the right to change or cancel any promotional offer at any time.
• Separate cashback and benefits apply to VIP members (see Section 10).

VIP Tiers and Benefits

pojak's VIP program has 5 levels. Regular weekly cashback is available at each level:

• Bronze — up to 0.2% cashback per week.
• Silver — up to 0.3% cashback per week.
• Gold — up to 0.5% cashback per week.
• Platinum — up to 0.6% cashback per week.
• Diamond — up to 0.8% cashback per week.

You can advance to a higher VIP level through regular active gameplay and platform use. Cashback is credited to your account automatically each week. Full details of VIP benefits are available on the pojak VIP page.

Gameplay Rules

All games on the pojak platform are conducted in a fair and transparent manner. The following behavior is strictly prohibited:

• Using any software bot or automated method to play games.
• Using any hacking or technical exploit to influence game outcomes.
• Manipulating game results using multiple accounts.
• Colluding with other players to influence betting outcomes.
• Exploiting any technical error on the platform.

If any of the above prohibited activities are detected, the relevant account will be closed immediately and all balances may be forfeited.

Technical Issues and Errors

If a technical error or disconnection occurs during a game session, pojak follows the policy below:

• If a game is disrupted due to a server-side error, the relevant bet will be cancelled and the stake will be returned.
• pojak will not be liable for losses caused by the user's internet connection or device issues.
• pojak is not obligated to pay winnings incorrectly displayed due to a software error.

Collection and Use of Personal Information

pojak places the highest importance on the privacy of members' personal information. Information provided at the time of registration is used only for the following purposes:

• Account verification and identity confirmation.
• Processing financial transactions.
• Providing customer service and resolving issues.
• Sending customized offers and promotions (with user consent).
• Preventing fraud and ensuring security.

Your information is never sold to third parties. For the full privacy policy, please visit our Privacy Policy page.

Security Measures

pojak uses SSL encryption technology on the platform to keep all financial and personal information secure. However, no organization can guarantee 100% security over the internet. Users are solely responsible for keeping their own devices and passwords secure.

Responsible Gaming Policy

pojak believes in responsible gaming. We are committed to providing our members with a healthy and enjoyable gaming experience. To that end, we offer the following features:

• The ability to set personal deposit limits.
• A temporary break (cooling-off period) option.
• Self-exclusion feature — users can request to have their account suspended for a specified period.
• Awareness information and support resources related to gaming addiction.

If you or someone you know is struggling with gaming addiction, please contact us. For more details, visit our Responsible Gaming page.

Limitation of Liability

pojak will not be held responsible in the following circumstances:

• Losses caused by the user's own negligence or violation of the terms and conditions.
• Technical errors on the part of third-party game software providers.
• Issues related to internet connectivity or the user's device.
• Force majeure events (natural disasters, server attacks, government restrictions).
• Indirect, incidental, or consequential damages.

Complaints & Dispute Resolution

The following process must be followed for any complaint or dispute:

1. First, report the issue through our 24/7 live chat support.
2. If the issue is not resolved via live chat, send a detailed email to [email protected].
3. After receiving a complaint, pojak will investigate and respond within a specified timeframe.
4. An attempt will be made to resolve the dispute with the mutual agreement of both parties.

When submitting a complaint, please provide your account ID, date, transaction details, and a full description of the issue. Without accurate information, processing of the complaint may be delayed.

Copyright & Trademarks

All content on the pojak website — logos, designs, text, graphics, software, and all media — is the exclusive intellectual property of pojak. Use, reproduction, or distribution of any of this content without written permission is strictly prohibited. Users may use the platform for personal and non-commercial purposes only.

Third-Party Content

The pojak platform features games supplied by various game software providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi. The intellectual property rights of these games belong to their respective software providers.

Severability & Entire Agreement

If any provision of these terms is found to be invalid or unenforceable, all remaining provisions will continue in full force and effect. These terms constitute the entire agreement between pojak and the user, and supersede any prior oral or written discussions or agreements.

Contact & Support

For any questions or comments regarding these terms, please contact us:

• 24/7 Live Chat — directly from any page on the platform.
• Email: [email protected]

Our support team provides service entirely in Bengali and is always ready to assist you.