pojak's Privacy Policy
Your personal information is of the utmost importance to us — learn in detail here how pojak collects, uses, and keeps your data secure.
pojak is a safe and entertaining online gaming platform for players in Bangladesh. We believe that your right to privacy is a fundamental human right. The purpose of this privacy policy is to clearly inform you what types of information we collect, why we collect it, and how your information is used.
This policy applies to the pojak website (https://pojak.cam), mobile applications, and other related services. We always strive to comply with applicable laws and regulations in Bangladesh and give the highest priority to the protection of your information.
What Information We Collect
1.1 Personal Information at Registration
When you create an account on pojak, we collect the following information:
- Full name (in Bengali and English)
- Date of birth — for age verification (our platform is for those aged 21 and above only)
- Email address
- Mobile number
- Bangladesh National Identity Card (NID) number — for identity verification
- Address
1.2 Financial and Transaction Information
To process deposits and withdrawals, we collect the following financial information:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Please note that we do not store complete credit card or debit card details. All financial transactions are secured with SSL encryption technology.
1.3 Usage and Technical Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system
- Page visit time and duration
- Game play history and activity logs
- Login and logout times
How Your Information is Used
2.1 For Service Delivery
Your personal information is primarily used to smoothly operate pojak's services. This includes:
- Creating accounts and verifying identity
- Processing deposit and withdrawal requests
- Providing gaming services and confirming results
- Managing bonuses and promotional offers
- Providing VIP program benefits
- Providing support services
2.2 For Security and Compliance
Your information is used for the following purposes to protect the interests of both you and us:
- Fraud and money laundering prevention (KYC process)
- Ensuring account security
- Maintaining responsible gaming policy
- Age verification (21+ confirmation)
- Detecting unusual activity
2.3 For Communication and Marketing
Subject to your consent, we may use your contact information for the following:
- Sending important account updates and notifications
- Informing you about new promotions and offers
- Conducting research to improve the gaming experience
- Support-related communication
You may unsubscribe from marketing communications at any time. However, it is not possible to stop essential account and transaction notifications.
Sharing Information with Third Parties
3.1 With Service Providers
A limited amount of information is shared with certain trusted third-party providers to operate our platform, such as:
- Payment processors (bKash, Nagad, Rocket, etc.)
- Game software providers (technical information only, as required)
- Cloud hosting service providers
- Identity verification agencies
All these providers are contractually bound to protect the confidentiality of your information.
3.2 Disclosure of Information for Legal Reasons
We may disclose information due to legal obligations in the following circumstances:
- When required by a court order or legal process
- In response to a valid request from a government or regulatory authority
- To assist in the investigation of financial fraud or crime
- To protect the rights and safety of pojak or other users
Cookies and Tracking Technologies
The pojak website uses cookies and similar tracking technologies to improve your browsing experience and ensure the effectiveness of our services. Details about the different types of cookies are provided below:
| Cookie Type | Purpose | Validity |
|---|---|---|
| Essential Cookies | Managing login sessions, security verification | Deleted at end of session |
| Functionality Cookies | Remembering language preferences and gaming settings | 30 days |
| Analytics Cookies | Collecting site usage statistics | 1 year |
| Performance Cookies | Improving site speed and functionality | 6 months |
You can control or disable cookies by changing your browser settings. However, disabling cookies may cause some of our services to not work properly.
Data Security Measures
5.1 Technical Security
pojak has adopted industry-standard technical measures to keep your information secure:
- SSL Encryption: All data transfers are secured with 256-bit SSL encryption
- Encrypted Database: All stored personal information is kept in an encrypted state
- Two-Factor Authentication: Two-layer security for account access
- Firewall: Advanced firewall system to prevent unauthorized access
- Regular Audits: Regular review and update of security measures
5.2 Organizational Security
In addition to technical security, we also ensure data protection at the organizational level:
- Granting access to personal information only to staff who need it
- Regular training for staff on privacy and data protection
- A rapid response plan in the event of a data breach
- Signing of Non-Disclosure Agreements (NDA) on confidentiality
5.3 Data Retention Period
pojak retains your personal information only for as long as necessary:
- Active account data: for as long as the account remains active
- Financial transaction records: for the period determined by applicable law
- Closed account data: deleted within a specified period after fulfilling legal obligations
- Log files: retained for a maximum of 12 months
Your Rights
pojak believes you should have the greatest possible control over your own information. Your key rights regarding your data are listed below:
Right to Access
You may request to see what information we hold about you.
Right to Correction
If there is any error in your information, you may request a correction.
Right to Deletion
Under certain conditions, you may request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you may ask that processing of your information be limited.
Right to Data Portability
You may request to receive your information in a structured format.
Right to Withdraw Consent
You may withdraw any consent you have previously given at any time.
Privacy Protection for Minors
pojak is an adults-only platform intended solely for individuals aged 21 and above. We strictly ensure that minors are not able to use our platform.
We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please let us know at [email protected].
Changes to the Privacy Policy
pojak reserves the right to amend or update this privacy policy from time to time as needed. For any significant changes, we will notify you in the following ways:
- Sending a notification to your registered email address
- Displaying a prominent notice on the website
- Updating the date of change on this page
If you continue to use our platform after any changes, you will be considered to have accepted the terms of the updated policy. We therefore recommend that you review this page regularly.
If you do not agree to any changes, you may contact us regarding closing your account.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us. Our support team is available seven days a week, 24 hours a day.
Email: [email protected]
Live Chat: 24/7 direct chat support
After receiving your request, we will try to respond as quickly as possible. Complex matters may require a little more time to review.