Frequently Asked Questions
pojak FAQ — Answers to All Your Questions
From opening an account to bonuses, deposits, withdrawals, and security — find simple and complete answers to pojak's most popular questions all in one place.
Thousands of players in Bangladesh join pojak every day and many questions come to mind. Below we have provided detailed answers to the most frequently asked questions across five categories: account registration, depositing money via bKash and Nagad, bonus terms, cricket betting, slot games, and responsible gaming. If you cannot find an answer, contact our 24/7 live chat.
To open an account on pojak, you will need your name, an active mobile number, and a password. During registration you must confirm your age — this platform is for users aged 21 and above only. The registration process is simple and quick, and all steps are available in Bengali.
No. Under pojak's rules, each person may create only one account. Creating multiple accounts is strictly prohibited and may result in account closure. If you run into any issues, please contact our live chat support.
If you have forgotten your password, use the "Forgot Password" option on the pojak Login page. A verification code will be sent to your registered mobile number. If the problem persists, our 24/7 live chat support is available for immediate help.
Yes. The pojak website is fully mobile-friendly. Open pojak.cam in any browser on an Android or iOS smartphone and all games, deposits, withdrawals, and the live casino will work normally. No separate app download is needed.
pojak follows an account verification process to ensure secure transactions and fair play. Identity verification may be required before making a withdrawal. This process strengthens your account security and helps prevent fraudulent activity.
Deposits to pojak via bKash are generally instant — in most cases the funds are added to your account within seconds. The minimum deposit amount is ৳100. During peak times it may take a few minutes at most, but delays are uncommon.
Yes, Nagad is one of pojak's approved payment methods. Depositing via Nagad is fast and easy, just like bKash. The minimum deposit is ৳100 and there are no additional charges. Rocket and bank transfer are also accepted.
Withdrawals from pojak are generally completed within 1 hour. The minimum withdrawal amount is ৳800. Withdrawals are processed according to Bangladesh Standard Time (BST, UTC+6). Having your account verification completed makes the process faster.
pojak itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket) may apply its own transaction fees — this is outside pojak's control. Standard bank charges may also apply to bank transfers.
The option to cancel a withdrawal request while it is being processed is limited. If you need an immediate change, contact our live chat support right after submitting the request. Once the money has been sent to your MFS or bank account, it cannot be reversed.
You can bet on major tournaments including BPL, T20, and IPL in pojak's cricket section. Bets can be placed before a match starts or while it is live. Your account must have sufficient balance before placing a bet. Visit the cricket page for detailed rules and odds.
Yes. pojak offers slot games from world-class providers including Pragmatic Play, PG Soft, and JILI. Games from these providers run on Random Number Generator (RNG) technology, which is tested by independent third parties. pojak is committed to ensuring fair play.
RTP, or Return to Player, is a game's long-term return rate — it is the average figure showing what percentage of total bets is paid back as winnings over an extended period of play. A higher RTP means the game returns comparatively more. RTP information can be found in the game details from the provider.
pojak's live casino features live table games from Evolution Gaming and Ezugi. Some tables have Bengali-speaking or Asian dealers. You can always reach our support team in Bengali through live chat.
Happy Fishing (JILI) is a multiplayer fishing arcade game where you earn points by catching different types of fish. Cocktail Nights (PG Soft) is a slot game where winning combinations across various reels earn you prizes. Detailed instructions for both games can be found inside the game.
New members on pojak receive a 150% bonus on their first deposit — up to a maximum of ৳20,000. For example, depositing ৳1,000 gives you a balance of ৳2,500. The bonus is added automatically when you make your first deposit after registering.
The wagering requirement for pojak's welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before making a withdrawal. This requirement can be met by wagering the bonus balance on any eligible game.
pojak's VIP program has five levels: Bronze (maximum weekly cashback 0.2%), Silver (maximum 0.3%), Gold (maximum 0.5%), Platinum (maximum 0.6%), and Diamond (maximum 0.8%). Moving up to a higher level through regular play increases your cashback benefit.
The list of games eligible for bonus use is stated in the terms and conditions of each promotion. Bonuses generally apply in full on slot games, but partial or different rules may apply to live casino or sports betting. Ask our support team if you want to be sure.
Yes, pojak regularly runs special promotions for various occasions. Bonus offers may appear during Eid, Pohela Boishakh, the BPL season, or ICC tournaments. Check our pojak Casino page regularly for the latest promotion updates.
Yes. pojak uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal information and financial transactions are not shared with third parties. Read our privacy policy for more details.
pojak is for users aged 21 and above only. Age is verified at the time of registration. Creating an account for anyone under age is strictly prohibited, and any such account found will be closed immediately.
Yes. pojak believes in responsible gaming. If you feel your gaming habits are going beyond your control, you can request self-exclusion or a temporary break. Contact our live chat for this or visit the responsible gaming page.
pojak prioritises responsible gaming. If you or someone you know is struggling with a gaming addiction, contact our support team — they will help you take the right steps. Find more detailed information on our responsible gaming page.
pojak's support team is available 24 hours a day, 7 days a week in Bengali. Click the live chat button on the website for immediate assistance. To reach us by email, write to [email protected].
Still have questions?
Our expert support team is always here for you. Chat directly via live chat for any question or log in to pojak.
Email: [email protected] | Service hours: 24/7 (BST)